Some may disagree, but in this situation what I see as a solution is to decrease the amount of recharge needed to obtain the items we currently receive, for example to obtain all the rewards in an event we need to recharge R $ 1000.00 but this is because of charges sold improperly, if you decrease this amount to a maximum of R $ 200.00 or R $ 300.00, everyone can legally recharge without harming the company. and just return the account to the person (without cash, or consumer ranking items), search for associated accounts by IP and do the same, simply banning only demotivate everyone.
You can provide your information to me, and we will have a look after we go to work. However, as far as the inquiry is concerned, there are no innocent people.